Below are the stages for a direct tow request within the Curbside SOS platform.
Direct Tow Request – Once you submit the tow order information and send it to your specified tow company, the stage defaults to “Notified”.
Accepted – The tow order shifts to “Accepted” after the tow company has received the job and selected a driver, but the driver has not yet acknowledged it on their phone yet..
Enroute – A driver has been assigned the tow and is on the way to the scene. You will now see the ETA for the driver to the scene.
Arrived – Wrecker has arrived on scene and the ETA section has turned to “Arrived”.
Completed – As soon as the driver has marked the incident as done in their Curbside SOS app, the job will turn to complete and fall off your screen in about 5 minutes. You can also hit refresh on your screen if you’d like a completed job to clear sooner.